Any Questions?

1. JOINING FREIGHT ALERTS
2. PREFERENCES
3. POSTING A LOAD
4. POSTING A VEHICLE
5. POSTING REGULAR WORK
6. GENERAL QUESTIONS

1. JOINING FREIGHT ALERTS

Question: How much does it cost to use the Freight Alerts service?
Answer: It is free to add postings (loads, vehicles or regular work) to Freight Alerts. But if you wish to view postings or receive regular emails of new postings (loads, vehicles or regular work), the charge for this service is £70.50 every six months or £117.50 every 12 months.

Question: How do I pay?
Answer: When you register to use the service, you will be requested to enter details of a Credit Card or Debit Card. Our online credit card clearance is run in conjunction with WorldPay, the leading online payment processor. All credit card processing is conducted in the WorldPay secure area and your card details are never seen by us.

2. PREFERENCES

Question: What is the difference between Courier postings and Haulage postings?
Answer: We wanted the Freight Alerts service to be available to a wide range of transport businesses but avoid sending unwanted postings to our members. So a haulage business that is only interested in larger loads can avoid being sent smaller courier type consignments. Likewise, a transport business could choose to receive all postings for both courier and haulage postings.  

Question: Can I just receive email alerts for Loads?
Answer: Yes. Just tick the boxes for the postings that you wish to receive. You can do this when you register for Freight Alerts but also change your preferences at any time by logging in and making the changes on the “My Profile” page.

Question: What is the difference between the “HTML” and “Plain Text” email format?
Answer: We recommend that you leave “HTML” as the format for the email alerts as this is more user friendly and easier to read. Only choose “Plain Text” if you have difficulty opening the emails that we send.

Question: Do I have to receive emails to find out what loads have been posted?
Answer: No. You can also check by logging in to Freight Alerts and going to the relevant section. If you are only interested in certain postings, enter your requirements in the search panel. This will filter out any unwanted information and just display the postings you want.

3. POSTING A LOAD

Question: What is the difference between a Courier Load and a Haulage Load?
Answer: Haulage Loads (larger truck loads) are sent to our members that have suitable vehicles whereas Courier Loads (white van type loads) are sent to members that offer this service. By separating out loads in this way, you will be contacted by the most appropriate transport businesses for your load.   

Question: What is a “Load” posting?
Answer: A “Load” posting covers anything that you need to have moved.

Question: What if I want the load collected as soon as possible.
Answer: Do not enter anything into the “Collect” date boxes, and it will be posted as collect “ASAP”.

Question: What if I want the load delivered as soon as possible.
Answer: Do not enter anything into the “Deliver” date boxes, and it will be posted as deliver “ASAP”.

Question: What should I enter into the “Details” box.
Answer: Enter as much information as possible on the load so that our members can see if it is of interest (i.e. thay have a suitable vehicle) and also as much information regarding size, weight, special loading/unloading requirements etc. But don’t worry if you don’t have the information, this can be discussed later before agreeing a price.

Question: How do I receive a quote for a load.
Answer: This will be done in a variety of ways such as by telephone, email or fax in the same way that you do business now. As always, you should ensure that any verbal prices are backed up by written confirmation.

4. POSTING A VEHICLE

Question: What is a “Vehicle Available” posting?
Answer: A “Vehicle” posting is used to send details to other Freight Alerts members on available vehicles that you might have.

Question: What is the difference between a Courier Vehicle Posting and a Haulage Vehicle Posting?
Answer: Some of our members use Courier vehicles (white van type), some use Haulage vehicles (larger trucks) and some use both, but they are able to control which types of postings they are interested in. By separating out vehicle availability in this way, you will be contacted by businesses most interested in using your vehicle.   

Question: What does “Available (leave blank for ongoing availability)” mean?
Answer: If you wish to post details of vehicles that are not booked out for work for some time, leave these date fields blank and it will be posted to our members with ongoing availability.

5. POSTING REGULAR WORK

Question: What is a “Regular Work” posting?
Answer: A “Regular Work” posting is used to send details to other Freight Alerts members on regular work that you might have. E.g. Regular daily loads for Artics between London and Glasgow.

Question: What is the difference between a Courier Regular Work Posting and a Haulage Regular Work Posting?
Answer: Haulage Regular Work (suitable for larger trucks) is sent to our members that have suitable vehicles whereas Courier Regular Work (suitable for white vans etc) is sent to members that offer this service. By separating out postings in this way, you will be contacted by the most appropriate transport businesses for your regular work postings.   

Question: What should I enter into the “Details” box.
Answer: Enter as much information as possible on the load so that our members can see if it is of interest (i.e. thay have a suitable vehicle) and also as much information regarding size, weight, special loading/unloading requirements etc. But don’t worry if you don’t have the information, this can be discussed later before agreeing a price.

6. GENERAL QUESTIONS

Question: I have forgotten my password and email address, what should I do?
Answer: Send an email to enquiries@freightalerts.co.uk with your details and we will contact you.

Question: How do I contact Freight Alerts?
Answer: Please use the online form here. Alternatively send us an email to enquiries@freightalerts.co.uk. We will contact you as soon as possible.