Any Questions?

1. JOINING FREIGHT ALERTS
2. NEED A COURIER? - POSTING A LOAD
3. POSTING REGULAR WORK

1. JOINING FREIGHT ALERTS

Question: Who are Freight Alerts?
Answer: Freight Alerts are a membership based website that has been providing a service to Couriers and Hauliers since 2006. If you need further reassurance, we are members of the Road Haulage Association Membership number 24411.

Question: Who should become a member of Freight Alerts? 
Answer: Any self employed couriers, owner drivers, light haulage contractors or courier companies operating vehicles up to 7.5 tons wanting to bring extra work into their business.

2. NEED A COURIER? POSTING A LOAD

Question: Why use Freight Alerts to make my delivery?
Answer: By taking advantage of our international network of members to deliver your goods, you will receive extremely competitive delivery quotes and help to reduce the number of empty vans and lorries travelling on our roads.  

Question: What is a “load” posting?
Answer: A “Load” posting covers anything that you need to have moved.

Question: How do I post a load on the website and receive quotes for delivery?
Answer: We recommend that you leave “HTML” as the format for the email alerts as this is more user friendly and easier to read. Only choose “Plain Text” if you have difficulty opening the emails that we send.

Question: Do I have to receive emails to find out what loads have been posted?
Answer: To get a quote from our courier and light haulage members please enter your requirements into the form here, this will enable our members to match your delivery requirement to their available vehicles resulting in extremely competitive delivery rates.

Question: What is the difference between a Courier Load and a Haulage Load?
Answer: Haulage Loads (larger truck loads) are sent to our members that have suitable vehicles whereas Courier Loads (white van type loads) are sent to members that offer this service. By separating out loads in this way, you will be contacted by the most appropriate transport businesses for your load. To receive a quote for a haulage load, enter your requirements into our sister haulage website here.

Question: How will I receive a quote for a load.
Answer: This will be done in a variety of ways such as by telephone or email in the same way that you do business now. As always, you should ensure that any verbal prices are backed up by written confirmation.

Question: What if I want the load collected as soon as possible.
Answer: Do not enter anything into the “Collect” date boxes, and it will be posted as collect “ASAP”.

Question: What if I want the load delivered as soon as possible.
Answer: Do not enter anything into the “Deliver” date boxes, and it will be posted as deliver “ASAP”.

Question: What should I enter into the “Details” box.
Answer: Enter as much information as possible on the load so that our members can see if it is of interest (i.e. they have a suitable vehicle) and also as much information regarding size, weight, special loading/unloading requirements etc. But don’t worry if you don’t have the information, this can be discussed later before agreeing a price.

Question: Can I edit my load posting?
Answer: Once your load is posted, it is emailed out to all of the relevant Freight Alerts members, so it is not possible to edit a load. If you have to change any details, please remove that load, (by clicking on the link within the confirmation email that we send you when you add the posting) and then create a new posting.

Question: How do I remove a load posting?
Answer: You can remove a posting by clicking on the link within the confirmation email that we send you when you add the posting. It is the responsibility of the person advertising the work to remove a posting once it has been fulfilled. Unfortunately sometimes this gets overlooked, please advise us of any fulfilled postings by email to enquiries@freightalerts.co.uk, and we will remove them.

Question: What is a “Vehicle Available” posting?
Answer: A “Vehicle” posting is used to send details to other Freight Alerts members on available vehicles that you might have. This facililty is only available to members of Freight Alerts.

3. POSTING REGULAR WORK

Question: What is a “Regular Work” posting?
Answer: A “Regular Work” posting is used to send details to other Freight Alerts members on regular work contracts that you might have. e.g. Regular daily loads for vans between London and Glasgow.

Question: What is the difference between a Courier Regular Work Posting and a Haulage Regular Work Posting?
Answer: Haulage Regular Work (suitable for larger trucks) is sent to our members that have suitable vehicles whereas Courier Regular Work (suitable for white vans etc) is sent to members that offer this service. By separating out postings in this way, you will be contacted by the most appropriate transport businesses for your regular work postings.   

Question: What should I enter into the “Details” box.
Answer: Enter as much information as possible on the load so that our members can see if it is of interest (i.e. they have a suitable vehicle) and also as much information regarding size, weight, special loading/unloading requirements etc. But don’t worry if you don’t have the information, this can be discussed later before agreeing a price.

Question: What if I can’t find the answer to my question here?
Answer: Please contact us with any other queries via our contact page.